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We were founded on the belief that internet service should be available to everyone, everywhere and that there had to be a better way to deliver a high quality service and superior customer care.Read More
We combined innovation with determination to develop a platform that would allow us to bring high speed broadband to the public through a state of the art, first of its kind, wireless system and combined that with local customer care and support. Through this process we learned that some of the routine practices that have been used by providers for years, prevented them from giving the best service possible and we set out to reinvent the way that customers are viewed by their telecommunications provider. With a customer centered focus, Hammer Fiber is now set on disrupting the status quo and providing its subscribers with the highest quality of service possible.
Portions of the Hammer Fiber network are delivered wirelessly through a revolutionary new wireless technology.
For those customers connected via a wireless connection, the installation process is a bit different than the cable companies. Prior to scheduling an installation your Home will need to pass a Quality of Service Test. This test is performed by one of our trained technicians and will determine if we are able to install the necessary wireless equipment on your roof and ensure we can offer the service levels we demand from ourselves, so that you can enjoy the Hammer Fiber platform as intended. If your home passes the Quality of Service test, we will schedule your installation. Upon installation, our installer will place a small receiver on your residence, and bring the service into your home to the desired location(s).
Hammer Fiber services many apartment buildings that have been prewired for service. In these cases installation is similar to typical cable installationsRead More
Once you opt for Hammer Fiber service our customer service team will schedule your installation date. Our trained installer will come to your home to run the necessary cabling and install your gateway.
For more information about our installation procedures please click here.
We strive to provide the best quality service possible and hope you'll never have to call, but if you do we're here for you.Read More
Hammer Fiber offers 24 hour a day technical support 365 days a year.Our technical support center can be reached toll free at 888-336-5944. We also operate a customer service center that is open to the public in Ventnor, NJ. Additionally, you can speak to a local customer service representative, based right here in New Jersey, by calling 844-413-2600, Monday through Friday 9 am to 5 pm and Saturday 12-7.